EZ Process Pro | Knowledge Base

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EZ Process Pro | Knowledge Base

🛟 Support & Troubleshooting

🛟 Support & Troubleshooting

Find solutions to common issues, system errors, and frequently asked questions to keep your EZ Process Pro software running smoothly.

🧾 Sales & Transactions Issues

An Item I Want to Sell is Locked

Why Can't I Edit Finance Sales

Salespersons Name is not appearing for selection when making a Sale

What to do if a charge payment has been made in Worldpay but is not showing in EZ Process Pro

What is Paid in Full

Ashley Purchase Orders (PO) are not going Through

What to do if I Confirm the Incorrect Payment from the Finance Company?

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🧾 Point of Sale & Hardware Issues

Credit Card Terminal Rebooting

Worldpay Terminal Displaying TriPOS

Barcode Hardware Recommendations

Accessing EZ Process Pro Through Chrome Desktop Shortcut

📦 Inventory & Ordering Problems

Barcode Isn't Scanning

My Ashley Order (PO) is not Submitting

Why is there an item in "Edit/Delete Group" but it is not showing in "Ordering ➝ Inventory ➝ View Inventory"?

The Address on my PO or Receipt is incorrect

How to Correct a Payable Credit Request That was Entered Incorrectly or by Accident That Has Already Been Authorized

Ashley Items Missing

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👤 User Accounts & Access

Your Account is Blocked

How to Add Slots for Additional Users in EZ Process Pro

How to Unlock a User Account

How to Reset the Password for a User

Can a password be used more than once for multiple employees?

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Contacting Support

How do I contact EZ Process Pro support?

How do I make a Feature Request?

What are Billed vs Unbilled hours?

What do I need to include to report an issue to Support?

What are Approved Contacts?

How can I use the Snipping Tool for a Screenshot?

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