At EZ Process Pro, we want to make sure your support is exceptional and that you are ecstatic about the product you receive! With that goal in mind, every client has "Approved Contacts" who are able to reach out to Support.
Why do we use Approved Contacts?
We want to make sure that your priorities, workflows, and preferences are met to the best of our ability. Approved Contacts allow for the following benefits for you and your team:
Streamlined Communication: Your Approved Contacts will be key team members who become experts in both your goals for your company and how EZ Process Pro fits in. This prevents any miscommunications that may disrupt the processes you've set in place.
Security: Your account remains secure by limiting who can make big requests to the support team, and preventing unauthorized personnel from potentially gaining access. Our team at EZ Process Pro has your back!
No Surprise Charges: Approved Contacts will be the only ones reaching out to EZ Process Pro and they are doing so with your prior approval and trust. You can rely on them to be judicious in their contact time, preventing any issues with running out of Support minutes.
How do I know who is an Approved Contact?
All owners are automatically set as Approved Contacts when you initially sign on with EZ Process Pro. Typically during the Launch process, you also designated a few specific employees who you wanted to be able to reach out to your Launch Specialist and the Support Team.
If you would like to know who your approved contacts are, you can reach out to Support to request that they provide you a list of your approved contacts. To see more about reaching out to Support, feel free to check out the contact process here.
How do I set approved contacts?
The owner of the business will need approve or remove any Approved Contacts from the list. To set a new Approved Contact, request a list of your current Approved Contacts, or remove an Approved Contact from the list, email support@ezprocesspro.com. We will need an email record of your request in order to change the Approved Contacts for your store. The email will need to come from the owner email address on file so that we can verify the identity of the sender as well.