At EZ Process Pro, we have a team dedicating to supporting our clients as they use our software. We can help with any questions you have on the software, errors you are finding, or questions you have regarding your account with EZ Process Pro. Your success is our success and we want to see you thrive!
Hours
Our Customer Support team is available from 10AM-7PM CST on weekdays (or you can find the hours on your time zone below). Within these hours, you can expect a response from the Support team within 30 minutes (full resolution varies based on the issue).
| Eastern (EST) | Central (CST) | Mountain (MST) | Pacific (PST) |
| 11AM - 8PM | 10AM - 7PM | 9AM - 6PM | 8AM - 5PM |
Support is available Monday through Friday. The office is closed on weekends and major holidays. However, the team is on-call to address any urgent issues as soon as possible. If you have an issue that is halting your ability to do business, our team is ready to jump in.
How to contact
There are three ways to contact support: email, phone call, or text.
To email support, the store owner or approved points of contact can email support@ezprocesspro.com. If your email address is in our records, you'll receive an automated response letting you know we got your email and our support team has been alerted.
If you prefer to call, you can contact the main line for EZ Process Pro at 713-568-1331 and choose extension 2. If you are trying to reach an individual directly, call their extension instead if you like.
As your third option, you can also text the support team by sending a text to 713-568-1331. Please include pertinent information like your name, store, system name, and the issue you are seeing.
Lastly, you can also reach out to us via our Support Form once filled out this will automatically create a ticket, and someone from our support team will reach out as soon as possible.
Will I be billed for reaching out?
In order to best support you and your team, we track all communications you have with the EZ Process Pro team. In this tracking, we also monitor the amount of time spent in communication with your team. This time will ultimately either be marked as "Billed", or "Unbilled".
As a general rule of thumb, "Unbilled" time applies to errors with the system. For example, if you notice that a new report does not show properly on your mobile phone, then reaching out to Support will be considered an error with the system and will be "Unbilled" time.
You have prepaid for time when you originally signed up with EZ Process Pro. To read more about what counts as Billed/Unbilled time, how the time is calculated, and how more time is paid for, visit our page on "What are Billed vs Unbilled hours?"