When you report an issue to EZ Process Pro support, you will need to include some specific information so that we can make sure we are able to assist you. Without this information, the support process will be delayed as we may have trouble identifying your company, the issue, or the best ways to contact you again.
To report an issue, please include the following details:
- System link: This is the URL you use to access your system. It will be in the form https://www.gimmethebest.net/YOURSYSTEMNAME/online/login2.asp. The most important part of the link is your system name, which comes in the middle of the link. You can include just the system name if you like and are sure of what the name is. Otherwise, you can send the full URL
- Contact Name at the company: This is either the person submitting the ticket, or the person we should reach out to when following up with your team. Both the person submitting the ticket and the contact should be Approved Contacts.
- Contact phone: A good phone number to reach out to in order to speak to the contact.
- Contact email: A good email address to reach out to in order to speak to the contact.
- Full description of the issue: The more detail, the better! What are you trying to accomplish? Has it always happened this way? What do you think it should be doing instead?
- What path you took to get there: For example, what links did you click on the menu to get to where you're at? If you ran a report, what were the settings for?
- Screenshots of the error: If you need, you can use the snipping tool in Windows to take pictures to send to the team.
These details will need to be included on any emails, texts, or phone calls made to the Support team, or we will not be able to troubleshoot properly.