QUICK TOOL FOR SCREENSHOT
In the event that an issue or concern needs to be brought to the attention of our support staff, it is best to create a screenshot of the image you are viewing on your screen. This will allow us to expedite a trouble ticket faster.
Here is a link to a YouTube video on how to use the Snipping Tool which comes with all PCs https://www.youtube.com/watch?v=2O932t8-k2A
Step 1: Make sure you are on the screen you are trying to show
Step 2: Go to your start icon on the bottom left of your screen and search for Snipping Tool (you can save this as a shortcut to your start menu or pin to taskbar to use in the future)
Step 3: Select the program and drag the mouse across the area you want to zoom in on
4. Once you have selected the area you can then highlight or circle things using the pen or highlighter.
5. Now you can Edit and copy your image to paste into a Word doc…OR you can choose a file and Send it To email. It is best to place it to a Word doc or directly in the email. If you put it in a Word doc you can then use INSERT - Shapes to add pointer arrows, circles, and text notations. Keep in mind you can change the color and the transparency of the shape so if you are circling something you need to change the FILL COLOR to NO FILL
Report the issue by sending an email to support@ezprocesspro.com
MAKE SURE TO INCLUDE:
- Your system name /__________/ in the email
- The route you used to get to the page (Management > Reports Sales Reports > Text Sales Reports) and either screenshot or write out what selections you made on any relevant report query page.
- Give us your contact info so we can respond both by email and phone. Make sure to answer our calls