Worldpay Terminal Displaying TriPOS

When using the Ingenico terminals provided by Worldpay you may run into the error TriPOS displayed on the screen when trying to take payments. This article will walk you through the troubleshooting steps to take before reaching out to Worldpay.

When you see the TriPOS screen this generally indicates that the terminal has disconnected from the internet. The steps below will help you to reconnect the terminal. 

1. Begin by disconnecting both the power and ethernet starting with ethernet and then power.
2. Wait about 30 seconds and plug them back in
3. If the terminal connects to the internet after the reboot then you will see one of two things. 
   1. If the terminal has been set up and taking payments before the message then the terminal will display the lane name as it did before i.e. Terminal 1, Register 1, etc. 
   2. If the terminal displays an activation code then it has either never been activated or the terminal was reset and will need to be activated. If this happens please contact EZ Process Pro support at 713-568-1331 opt 2. 
4. If the TriPOS is still displayed you will need to verify that a  stable internet connection is active at the location
5. If the device is connected wirelessly check other devices that are connected to the network. If the device is connected via ethernet try a different port. 
6. If you connect the terminal to another port and the message has cleared, you will need to reach out to your ISP or Network/IT specialist for further troubleshooting. 
7. If the terminal does not work in another port or if you have tried connecting another device and it works. Please reach out to Worldpay Support at  800-846-4472