If you are having issues with your Ashley POs not being received by Ashley please see the steps in the article below
If you are seeing the following message when trying to send POs to Ashley "PO Sent. No response please contact vendor representative". Before reaching out to your Ashley rep or our support team please check to make sure that either the Ashley ShipTo ID or your Ashley username and password have not changed.
If the Ashley password or username has been changed please follow the steps below to update this in the EZ Process Pro system.
Navigate to Main Menu > Getting Started > Manufacturer Area > Automatically Maintained.
This will open a new window, as seen above. Here, you will need to click on Manufacturers. Then click on Ashley as seen below.
Here, you will update the password by entering the new one in the Password field seen below and clicking Update Info. You can also update the User ID here if that was changed as well.
If you believe the ShipTo ID is incorrect or has been changed please follow the steps below.
Navigate to Main Menu > Getting Started > System Setting > Page 1 > Scroll down to the location list.
Select Edit next to the correct location and at the bottom of the screen you will see the ShipTo ID listed at the bottom of the screen.
If the ShipTo ID is incorrect or has changed enter the new one in the field highlighted in the screenshot above and click Submit.
If the issue still persists please reach out to both your Ashley rep and EZ Process Support for further assistance.