When confirming payment, you may sometimes run across an issue where you either enter too little or too much. In this article, we will discuss how to correct both of these scenarios.
For a walkthrough on how to confirm a finance payment please see our article Confirm Finance Payment
Regardless of whether you enter too little or too much payment from the finance company, the solution will remain the same. You must refund the amount received from the finance company, void the sale, and rewrite. Once that is done you can then confirm the correct amount.
Please see the below example:
when confirming the finance amount for sale 87259 in our test environment the confirmed amount was set for $500 on a sale that was financed for $756.12 and the company funded the full $756.12. As seen in the screenshot below.
When this happens, the system automatically assumes that the finance company withheld the additional amount.
If you navigate back to the sale you will see that the sale has been paid off and there is no way of adding the additional amount.
As mentioned at the beginning of the article you will need to process a refund for the amount paid in from the finance company.
In the screenshot below you will see the amount entered on the confirm payment screen listed in red as Total Amt Paid: next to the Refund Amount section.
It is suggested that you choose Refund to Finance Company Direct Deposit for the Refund Type
If any of the items have been delivered, you will also need to create a Bring Back Memo for them and then Void the sale.
After you have voided the sale simply recreate the sale and confirm the correct payment amount.