Loving EZ Process Pro, but find one thing you believe could make the software even more awesome? We're excited to hear it! Below, you can see what is a Feature Request, how to submit one, and what comes next.
What is a Feature Request?
A Feature Request is, at its core, an idea from our clients to make a change to an existing part of the software, or add something else entirely. For example, you might notice that a report gets 90% of the information you want, but you think to yourself "It would be awesome if I could sort by Item Categories here as well". And there you have yourself the beginning half of a Feature Request!
The ideas are the hard part - we're here to make the second half easy! You now need to communicate your idea to our team here so that we can evaluate it in regards to our product roadmap, customer experience goals, and overall direction of the software. To make a Feature Request, read through the next steps.
How do I create a Feature Request?
When you have your idea, you next task is to communicate it with the EZ Process Pro team. You will need the following:
- An Approved Contact making the request
- A detailed description of the feature you are looking to change or add
- Screenshots of any areas of the software you are looking to change
Have your Approved Contact email these details to feature-requests@ezprocesspro.com to create a request. Upon sending in an email, the Approved Contact should immediately get an email response from EZ Process Pro support. This is an auto-response email confirming that your message has been received.
If your team member does not get this email, and it is not in their spam folder, they may need to reach out to the Customer Success team another way to confirm their email did not get caught in an automatic spam filter.
Each request is recorded at a minimum of 5 minutes of Billed Time for your company (to read more about Billed vis Unbilled time, visit our "What are Billed vs Unbilled hours?" page). These 5 minutes are for the beginning amount of time to record and respond to your request.
What comes next?
A dedicated member of the Customer Success team will reach out to you to let you know that we are assessing your request. 1 of 3 things could happen next:
Our leadership team makes the decision to green-light the Feature Request at no charge to you. If the request is greenlit, the change will be added to our development team's feature track with the goal of being created in a manageable timeline that will allow the smoothest adoption of the new feature. This could be made anytime from a week to 6 months or more.
In the meantime, your Feature Request will remain open in our system until the project is completed. When it is completed, a Customer Success team member will reach out to you to let you know that the feature has been released, and thank you for suggesting the new feature. Your Feature Request will not be marked as completed and closed until you have been notified that the new option is available.
Your team is given the option to pay for the new Feature. Some features may be an awesome idea, but not apply to many other clients. In that case we want to still give you the opportunity to create a greater scope of ability for your team's workflow.
If you choose to move forward with this option, a quote will be created for your team. Each quote is a minimum of 30 Billed minutes, possibly more if research is involved. When you have the quote, you can approve or ask for further clarity or changes to be made to the quote. We want to make sure you are satisfied with the project you are building! Each change will be a minimum of 5 Billed minutes.
Once you have a quote that reflects your idea accurately, you can approve it to move forward. The Customer Success team will notify the Development team who will begin work on the quote. You will be given a timeline for the feature by your Customer Success representative, typically from a 1 week to 1 month of time though it will vary depending on the situation.
You Customer Success representative will update you on the phases of the quote, including when the process is started, when it begins the Testing and QA portion of development, and when the work is complete. You will be notified when the feature is released as well, and the Customer Success representative will confirm that it works the way you need. Your Feature Request will not be marked as completed and closed until you have been notified that the new option is available.
Your Feature Request is recorded as something we may use in the future. This does not guarantee the Feature will be created, nor does it indicate a timeline for creation. If the feature is used within 1 year of your submission, we will endeavor to inform you of the change. However, we cannot guarantee that you or your team will be informed of the new feature past 1 year.
We cannot move forward with the Feature Request. We love that you trust us with your ideas and are happy that you reached out, but unfortunately not everything fits in with our product roadmap. Our clients' satisfaction and success are our top priorities, and as such sometimes we can't fit in some requests due to conflicts with current or planned features. We will let you know as soon as possible that we cannot move forward with your Request at that time.