Scenario 1: All Items on sale are being returned with no exchange for alternative product
Sale is Paid off/delivered
Please note: If you are charging a restocking fee for these items you will need to refund the customer the remaining balance after the fee before voiding the sale.
Step 1: Generate a Bring Back memo.
To do so, go to the sale and click the "Bring back/Exchange" button. For more information, see our article How to Create a Bring Back Memo.
Step 2: Print and confirm the Bring Back Memo
To print the Bring Back Memo, you can do so from the prompts on the screen when creating the Bring Back Memo, or go back and print it at a later date by going to Shipping > Print Memo > Bring Back Memo.
To confirm the Bring Back Memo, you can do so from the prompts on the screen when creating the Bring Back Memo, or go back and print it at a later date by going to Shipping > Confirm Memo > Bring Back/Exchange Memo.
Step 3: Refund the money to the customer.
To do so, go to Sales > Search Customer and enter the sale number to search, then click View Sale Page > Select Sale, and from the Manage Sale page, issue a refund.
Step 4: Void the sale
You will never need to edit the items on the sale in this scenario. Instead, you will want to void the sale. To do so, go to Sales > Search Customer and enter the sale number to search, then click View Sale Page > Select Sale and from the Manage Sale page, click the "Void Sale" button.