If you are using the integrated card processing with EZ Process Pro, this article will walk you through how to perform a partial or full refund.
Please note that if the customer selected Debit when making the payment, the Card that was used will be present to process the refund. If the payment was Credit, then the refund can be done without the card present.
To process the refund, you will need to navigate to the sale via Sale > Search Customer > Here, you can search via the sale number or customer information.
Once you find the sale, click on Select, and this will take you to the manage sale screen. Where you will need to click on Take Payment/Give Refund, as seen below
This will take you to the refund page where you will need to select EZ Charge Transaction from the Refund Type dropdown, as seen below.
This will take you to the page below, where you will need to click Refund.
Once Refund is clicked, it will take you to the final page where you can enter the refund amount. This can be either the full amount or a partial refund.
Please note that you can not provide a partial refund the same day that the payment was taken. The payment will have to be batched overnight in order to perform a partial refund. If the customer would like a partial refund, the same day. You will have to void the payment and take a new one.
